yesterday: the site won't let me post any more. reached limit for first day. i'll post this after my 21 hr waiting period.
awww wish i could keep responding!
I was kept from posting as new user. I'm back. Thanks for all the support.
Oh! Here is the offending pic that the guests sent to Airbnb. It's of the bottom of the staircase leading up to my apartment. Airbnb said this was the defining evidence against me that i had misrepresented the whole staircase situation. Airbnb also mentioned that the paint was not fresh and scuffs on the walls.
I ride a bike. I've had roommates who ride bikes so yeah coming down the narrow staircase with bike on shoulder it's true the stairwell walls get bike tire scuffed.
But it's not like that in my apartment! It's just the wear and tear of stairwells.
They also had an issue with my Ikea wooden shelves which you can see at the top of the stairs...Airbnb called it "clutter" and I said it's actually really cute.
Here's Airbnb's final response to me:
Libby, Mar 5, 10:52 CST:
I truly am sorry that this case has turned out the way it has. We have noted that you have a fantastic history with us and this did play into our decision. Derek wanted to ensure that you were given the chance to rebook and canceled the reservation on our behalf so you would be given that chance.
We do understand that in most, if not all, apartments there is a common shared stairwell, however, the fact that the photos of the stairwell are included in the listing photos which is listed as an Entire Place, this means that anything depicted in the listing should be private to the guest unless otherwise outlined, but no where in the listing does it state that the stairwell is shared amongst residents. Please understand that Airbnb is a community that embraces cultures from all over the world, and because of that, all users will have different expectations. For example, I grew up in Arizona, there is very seldom an apartment complex that has indoor stairwells as the architecture there has all stairs and halls on the outside.
With this in mind, we need to ensure that all of our hosts are setting the correct expectations for any and all guests and stating what is shared. We did not make this decision lightly as we do completely understand how important this income is for our hosts, as a matter of fact, we were pretty on edge regarding the decision until we were able to compare the listing photos and the photos the guest sent and it became evident that the stairwell landing is now completely different. We understand that your home is not always going to look exactly the same, however, it is your responsibility as the host to ensure that the listing is correctly updated to reflect any changes in accordance with out accuracy hosting standard.
I would like to apologize once again for this situation and the added stress that it has caused. We want to make sure that you are set up for success in the future and I am glad to see that you have now removed the photos of the stairwell.