Hi guys i wanna hear your feedback. I just had to have a very akward conversation with my current guests(young people there under-25, there 23). There from Europe English not very good but the Airbnb Ads were in there chosen European language. Basically there first time doing Airbnb, only other time they did was for 1 night briefly as they came out to Australia on there first night.
They were breaking my house rules and didn’t even realize it and I’ll tell you how!
I had to go over the house rules with them, they were nervous there to, I was it was very horribly akward.
But they told me as the chat calmed down, they DID NOT read my Ad’s house rules/and they did not read the Airbnb terms and conditions.
There booking they said in there words “they just look for price/location/and nice photos”. There young and seemed to have no concept or awareness that there making a Legally binding agreement in a “legally regulated environment, just like booking a hotel”. These young people are so casual, it’s so annoying. I read terms and conditions in any thing i buy or purchase or if I stay at a hotel.
In there broken English they just say to me “PRICE/Location PRICE/LOCATION”, in such a young lack of life experience way. The level of legal awareness wasn’t exactly that of a Harvard Law Professor. It was so uneducated and casual, they there treating Airbnb as if it’s like a holiday camp there booking in where they can have fun “young and fun”, as opposed to being in a regulated environment with RULES.
Airbnb spend millions on there legal framework, and have very serious approach to there business.
But these young “ROOKIE guests” with very little experience in the Airbnb circuit, did not even bother read the Airbnb terms and conditions or the Ad’s HOUSE RULES, they just look at “price/location”.
There now today have had a change of mindset towards me, there behaviour has changed and there now aware there in a regulated legally controlled environment(my place) like a hotel and my home is not a place for them to treat like a holiday camp or a fun park. There aware there now under legal scrutiny and in a contract situation with Airbnb, and have slowly adjusted there behaviour accordingly to a regulated outlook, the free sprit casual manner they had, has dropped a lot today(they have a long 3-month booking with me).
And this is what I want, an increased professional attitude in my guests behaviour and the amateur hour attitude like there in a holiday camp or at spring break dropped.
-But the poinf oy my post is, I could not believe these young people could be so CASUAL and not even read the terms and conditions of something that there making a legally binding agreement with. So casual and they didn’t even read my Ad properly. Just “price location” price location" in there broken english european voice.
Have you had guests as casual as this and rookie mistakes as this. Boy it annoyed me, and if they were not so casual i wouldn’t have had to of had a very akward conversation. Sometimes I’ve had to have akward chats with guests about there behaviour(and no not just noise complaints" other stuff to, but they were experienced and savvy enough and mature, and they would say things like “sorry yes we read your house rules at the time of the booking” and we read the Aribnb terms before we booked “sorry”.
These rookie guests, were so casual and unregulated. “Price location, price location they’d say in a classic Italian accent(broken english)” is all my current guests"young people under-25 looked at. “Price location price location”