Cyn, as I mentioned in my previous response to you, I had a guest damage a brand new table during a rager they were holding at my studio apartment much to my chagrin. Strangers were invited to my house and attended loud party and with drinking and vaporized pot smoking going on. I called Air while the security breach and rule breaking was going on because I was so distressed and pissed. So my case was already open and they were working with me. Upon check out these guests left a mess but worse, I discovered the damage to the table. Air told me I have to make the claim in the usual way first (confront the guest through their system within 48 hours, provide photos and documentation on how much it would be to replace--just looked up a comparable table online). Of course the nasty guest denied breaking it. "I will not be paying, I didn't break your table." and the damage exceeded her deposit. So Air reimbursed me for the table using the online price I got. However I forgot to add the tax! Worse, that kind of table was sold out and there is nothing cheap or easy about buying furniture where I live in Kona Hawaii. You can't just go down to IKEA and replace it with 100 models to choose from. It's still broken and I don't have a replacement.
Yes, Air were good, and right on top of this situation, which they called very serious. Reimbursed me. It still doesn't make up for my damaged peace of mind, the hours I spent assembling the broken table to begin with, and assorted other troubles regarding this guest. If I'd had to do over, knowing what I know about this guest, I would have told her to take her measly $467 elsewhere.