Changing "search" profile

Twice I have had folks look to book because when they put in a “pet friendly” filter my listing comes up… but in my listing I have made it “not suitable for pets” as we have two cats… how can I get rid of that “pet friendly” listing?

It sounds like you have the “Pets allowed” amenity checked. If you uncheck it your listing will not come up when people search for pet friendly listings.

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Cannot find where to go to uncheck??

Click on “Your Listing”. Then click on “Manage Listing”. Scroll down to amenities. Click on “Edit”.

Done all that… I even have “not suitable for pets” Two people who inquired were surprised to see that because the property comes up as “pet friendly” … somewhere, not sure where.

On my dashboard you disable/enable pets allowed under house rules.

If you don’t have pet friendly checked as a amenity and your listing is coming up as pet friendly in searches; you need to call Airbnb and ask them to fix the problem.

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Have you a number for them??

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For Superhosts in North America only (they will verify you I believe when you call in):
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One can also try Twitter as well if it’s not an urgent request:
@AirbnbHelp