This is what I wrote to our guest... Ok, have your laughs ! Sometimes I am just too gay for my own good .
_"Hi Julian, I'm sorry to hear that you won't be able to make it.
_We can't cancel ourself, because for this MisterBnB could penalize us severely. But feel free to cancel the booking. I don't know how much you will be refunded because of the last minute character of your cancelation. To get a full refund you will probably have to contact MisterBnB and give proof of the reasons why you want to cancel. If they approve I guess you will get an almost 100% refund. _
If they don't approve, I am willing to give you a 70% credit for the amount that ends up with us. This credit can be used for future bookings. At the moment of booking I will give you this credit as a discount.
I hope you understand that I can't give you a full refund. We are on a strict cancelation policy, we only rent two rooms, and other people weren't able to book for 2 weeks. In reality refunding should be something for your travel insurance. I hope you understand my reasoning.
Anyway, I do hope that everything turns out well with whatever problem you are facing right now. All the best, and we sincerely hope to see you in the future !