Hi all, long story short. My guest stayed for 1 night only. And my curtain rail was pulled away from the wall (see picture). I'm sure everything was good before he checked in. He admitted this happened during his stay, he was trying to open the curtain this morning and it happened, he texted me only before they left (I allowed late check out, so I got the message at 11:30am).
Now he thinks he is not repsonsible because according to him, he didn't force it, it happened naturally. According to me, it looks like it is due to too much external force, otherwise the plaster wouldn't be damaged so easily. What is your thoughts on this? I will file through resolution centre, but I don't know what will be the outcome if the guest insisted he is not responsible. he even mentioned the curtain rail was not installed properly, but it was done by professional people about 8-9 years ago. I wonder how he knows it was improper before we cut the plaster and open it.
Any thoughts highly appreciated!