Today I received the second inquiry in 2 weeks where the guests asked for a discount. It says at the top of our listing to read the entire listing before inquiring, and then further in the listing it says all requests asking for a discount will be denied.
This morning one came through and they said they really wanted to stay, but were on budgets and asked for a discount. I rejected and politely told them why, and that our listing says right at the top to read the whole thing before inquiring, and that all requests asking for a discount will be denied. They responded saying they will pay the full price (but didn't explain why they ignored what was written in the listing), but I didn't respond because its a familiar trend with guests who don't read listings, and we end up regretting it and they take advantage of us.
So about an hour ago, they put through an actual booking request. I hate being rude and I hate having to deny people, but I already explained to them why the inquiry was rejected and they still keep pressing. I don't care about losing the money, we only want to host guests who are respectful, read the listing, and follow the rules. Its not too much to ask.
I know i'm not the only one here who rejects requests from people who don't read, or ask for discounts. I am just not sure if its best to just reject without saying anything, or how to reject and respond? I was tempted to accept it but every single time I go against my gut feeling, it ends up being a massive regret.
What would you do?