Thanks for asking, Nancy! I'll try to address your questions/concerns one at a time.
(And sorry to hear about your negative experience with Beyond Pricing. )
As you undoubtedly know, this industry is getting more and more complex with every year, regulation, new product announcement, etc., and the different pricing services out there thus far have taken a "one size fits all" approach in an industry that is anything but.
At Wheelhouse, we believe that data can paint a pretty rich picture (which is why we have invested in a team of 4 Ph.D Data Scientists), but it doesn't tell us everything. For example, data alone can't tell us what your risk tolerance and revenue goals are, or whether your property has some incredible view that our data can't detect, or if your listing happens to have that intangible "secret sauce" that your neighbor's property doesn't have.
Unlike our competitors, we believe the more control, transparency, and personalization the better. To see these concepts in action you can check out our blog, or read below:
Control: we have added some "advanced settings" over the past few months (long-term discounts, minimum stays), and have some more robust (and exciting) features on the roadmap (custom last-minute discounts, plus much more)
Transparency: in the next 2 weeks, we will launch "Local Events" on the Wheelhouse calendar to give you more transparency and insights into how we're calculating any given price. That means we'll not only tell you if local events are driving your comp set's prices up, but we'll actually tell you what event is doing that too!
Personalization: currently, if you connect any listings to Wheelhouse you will have the option to go through a new personalization onboarding flow before turning on any automation. This is important because it allows you to align our world-class data science with your revenue goals, risk tolerance, listing quality, and more.
Additionally, we fully believe in a fair billing policy. We definitely wouldn't have charged you for that nightmarish scenario that you outlined above. If we didn't help you make that money, we won't charge you. That simple.
And lastly (since this response is quickly ballooning in length...), I can say that our team is about to launch a bunch of new features that we're really excited to get out into the wild. More there to come over the next few months.
Let me know if you have other questions -- happy to keep this convo going!