I’ve only given 2 reviews out of 150 that I have “would not recommend to other hosts”. And now looking at a third. I am looking for some advice on how to write this in a succinct way for the guest review that conveys the info in a forthright way without becoming War&Peace.
So here is the W&P version. Had a young (mid 20s) French couple stay for 2 nights. Were no problem but didn’t get to say hello as was sick and didn’t want to pass on any bugs.I had extended their checkout to 1pm as had no guests coming and this is standard. They were listening to some loud tv over lunchtime but I figured they would be gone soon (I had sent them a text the night before asking them politely to turn their music down, which they did). 1pm and then 2pm passed and they were still there. Around 3pm I went down and said hello and they were packing up to leave, shook my hand, said they had had a great time and waved goodbye as they drove off. All good. The sheets and pillowcases were stacked on the floor next to the bed so I grabbed them and threw them in the wash. Then when that was drying and after I had cleaned went back to get the quilt/duvet/doona cover. The throw was over it and when I took it off there was a very large stain on the quilt cover. It had gone through and was also on the mattress protector, as well as a small blood spot. I was able to treat and get the stains out. But my problem is this: it appears that they tried to cover up (literally) the stains. I assume they had washed the bedclothes in the washer/dryer in the morning not realising its normal cycle is 5 hours! That explains the loud tv to cover the noise and why they stayed till it finished. Also why the weren’t able to wash/dry the duvet in time and then tried to cover it up. I would have been okay if they had just told me and we agreed I would wash them and try and clean them after they left. So my real problem is the deception and not the spillage (whatever it was. In my guidebook I have a section on dealing with spills and accidents, human and animal, and the number one rule is tell me before you go so I can clean/treat it. It evens says: “I won’t penalise you for an accident but I will if you don’t tell me!”)). Also the placed the mixed garbage in a plastic bag in the recycle bin and I ask, three times, in rules, guide and arrival email, not to do this, especially plastic bags, as the council won’t take the recycle bin away if there are plastic bags. I say if you don’t want to or don’t know how to split recyclables then just leave it. This happened once and I had to take the large bin in my car to the rubbish tip and sort out the rubbish myself (on crutches!)
So firstly is this a donotrecommendable offense? It’s not a sin of omission but a sin of commission - they clearly set out to deceive me rather than just forgot to tell me. I wouldn’t want someone like this in my house again. Also they clearly didn’t read any of the rules, guidebook or arrival email, or if they did they ignored them.
Secondly: the non W&P version for the review. Is the following sufficient:
"I would not recommend these people as guests for 2 reasons:
- they left a large stain on the bed clothes and duvet and then went out of their way to try and cover it up. This stain was not there when they arrived as I inspect all bedclothes and duvet covers before washing them in between guests. While the stains came out with treatment they clearly chose to not inform me and hope I wouldn’t notice.
- they ignored rules, arrival email and guidebook about not leaving general rubbish in a plastic bag in the recycles bin which resulted in me having to go through it myself and sort it out, or risk the council not taking it away, which has happened before which is why I emphasise it to guests."
I notice that they have already put up a review. I am a bit worried they might claim it was already stained but honestly it was the sort of stain you would mention if you found it and not just cover up with a throw. Hence my preemptive bit about inspecting and washing between guests.
Also thinking of C&Ping the W&P version into the “Anything else you want to tell AirBnB”.
Any thoughts welcome.
ps. in case you are wondering the reason it doesn’t take me 5 hours to wash and dry a load is because I wash them on the quick 30min cycle then dry them in my super dryer upstairs while the next lot are washing.