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I am able to find your listing via Safari, Chrome, and Firefox via google.
When do you get the 503? Are you accessing your Dashboard stuff, or trying to look at your listing? I have been getting it when I try to access my Calendar, but not as consistently as you have.
Thank you Faheem! It is very comforting to hear from you all.
We love our guests, like what we’re doing, but the down side is the help line.
I wish there was a way to write upper management. I’m a travel writer, with a regular column and it would be simple to write about it, not only that but several large papers in Canada have asked to write about us, and I’ve always said no.
cheers
sam
Try Twitter as well. They’re kinda useless too, but at least you don’t have to sit at the end of a line waiting for them to pick up. And at least some of the time they connect you to a customer service rep. Though sometimes they say they will, and you hear nothing further, so they’re not reliable.
Oh oh oh! Mention my listing somewhere, please.
I’ve had quite a lot of Canadian guests. I’d like to get some more. They’ve all been good.
faheem http://airhostsforum.com/u/faheem
April 14
samion:
We love our guests, like what we’re doing, but the down side is the help line.
Try Twitter as well. They’re kinda useless too, but at least you don’t have to sit at the end of a line waiting for them to pick up. And at least some of the time they connect you to a customer service rep. Though sometimes they say they will, and you hear nothing further, so they’re not reliable.
samion:
I’m a travel writer, with a regular column
Oh oh oh! Mention my listing somewhere, please.
I’ve had quite a lot of Canadian guests. I’d like to get some more. They’ve all been good.
Their website and mobile application user interface changes constantly . Almost in fortnightly basis you will see a change. I can feel they want to add more feature in but it makes the loading time longer and longer each time and errors frequently as well. I often dont even receive message or booking notification anymore , and for strange reason my acceptance rate and response rate dropped from 100% to 95% and I don’t know why ! I accept all the bookinga and answer all the inquiry within 1-3 hours . Something wrong with their website
Sometimes guests gave me 5 star but it shows 4 star. I asked guests they said 5 star, then I can airbnb ask them to adjust it they refused it even guests write in the message ask airbnb to change it to 5 star they still refuse
I agree with smtucker - 503 is a server side error, caused by the Airbnb platform being overloaded or being maintained. Nothing to do with your browser.
25 years ago I worked on a helpline and standard procedure was to ask the user to “rebuild your indexes” and call back if that didn’t work. It never worked, of course, it was just a cynical way of buying time whilst we worked out what the real problem was. It’s disappointing that Airbnb are taking the same approach, either deliberately or through ignorance on the part of the agent.
I’ve been unable to change order of photos or change my cover, so I presume it’s related to the same issues.
They must be experiencing some problems, or implementing changes in the back end!
Okay this morning, not only do I still have the 503 error, I’m missing my last review and my reply. I was missing one last fall, and the HELP line said it was my imagination and if I didn’t have a camera shot of it, it didn’t happen.
This six time super host is ready to explore different option of renting our house.
My latest review displays when I view my listing in Firefox, but doesn’t in Safari. Safari has “TOP Review” while Firefox doesn’t. Someone is screwing around over there.
What I don’t understand is how they can treat us so badly… when without us they don’t have a product.
If they have problems with the site, tell us, and tell us when we can expect it to be fixed.
Susan, thanks for replying. Someone named Ryan from air called me Saturday night. He was very pleasant but obviously reading from a script. What was my fault was using Safari… Ryan said that was the problem. Of course it isn’t as I have it again today.
Then I went into the problem of having 27 reviews, when it should be 29. Ryan counted them and admitted I was right. He then said there must be a reason for this, put me on hold for a while… came back and said he would put in a request to the engineers but it might be days, weeks or months before he had an answer.
I’m so glad others have problems as well, I was starting to think I was cracy.
Thanks again
sam
PS> can I peek at your listing?
I have chosen not to post my listing. It is nice enough. Fully booked… with good ratings. So far, ::knock on wood:: no horrid guests, though a few I didn’t care for.